Licensed operatorALSI-857387 issued by Anjouan Offshore Finance Authority. Audited by QUINEL, GLI, and eCOGRA.
Fast payoutsA$14M paid weekly. Average withdrawal processed in 18 minutes, up to A$66,000 per transaction.
Data protection256-bit AES encryption. Disputes handled by QUINEL alternative dispute resolution.
Choosing who to ask
Pick the speed you need
We staff all three around the clock, so the queue you choose is the queue you get.
Can someone answer right now?
Chat suits anything urgent, from a stuck deposit to a locked account. Agents pick up in about four minutes, any hour, and a transcript lands in your inbox afterwards.
Gambling supportGambling Help Online, Lifeline Australia, National Self-Exclusion Register
Out of options
A fair hearing when support falls short
After reading this you will know how to raise a complaint and where it goes next.
Written complaint on record
Open your account's support channel and set out the problem in plain words, with dates and amounts. The agent logs it against your account so nothing rests on memory alone.
What is the ticket number?
Ask for the ticket reference before the conversation ends. That number follows the case through every later step, and it is what makes any follow-up answerable.
Past the first answer
Reply to the resolution if it misses the mark and ask for a supervisor review. Someone senior reopens the file and gives you a fresh decision in writing.
Strikerroomz Casino regulator
An outcome you still dispute can be taken to the Anjouan Offshore Finance Authority, the regulator that licenses this casino under ALSI-857387. Include your ticket reference so your file can be traced.
Five departments
Send your message to one desk only
Useful the moment your question belongs to one department rather than the whole team.
Strikerroomz runs its own help desk, so every reply comes from the same team that handles your account.
accountWhat if I can't find your licence listed anywhere?+
Strikerroomz Casino LLC operates under licence ALSI-857387, issued by the Anjouan Offshore Finance Authority, company number 523290. Both numbers appear on this page and in your account terms. Quote either one when you write to support or to the authority.
accountDo I need to give a reason to see or erase my data?+
No reason is required. Write to [email protected] and the privacy team sends a copy of what is held, or deletes it where no record-keeping duty applies. Replies usually arrive inside twelve hours.
accountWhere do I find my account number for support?+
Nothing special is needed: your email address is the login identifier and identifies the account. Support may ask for your full name and date of birth to confirm it. A password is never requested by chat, email or phone.
accountWhere can I get help in a language other than English?+
Advisers answer in English, French, German and Finnish, all day, every day. Say which language you prefer when the chat or call connects and the right adviser is routed to you. Email works the same way.
accountWhat happens when the first reply leaves me unsatisfied?+
Ask the adviser to escalate the matter to a senior colleague. If that still falls short, send the full history to [email protected], and the licensed operator then answers in writing. The Anjouan Offshore Finance Authority is the next step.
accountWhat if I want the account closed rather than paused?+
Tell support by chat or email and closure is processed on the same day. Withdraw any balance first, since closing does not cancel pending payments. Self-exclusion also blocks new accounts under the same details.
Strikerroomz Casino details to have ready
An agent can act on the spot when these five things are already in front of you.
Your registered e-mail address
Account username or player ID
Screenshot of the error screen
Deposit amount, date and method
Ticket reference from earlier contact
Licence details
The company standing behind your account
Once you finish this, the name on the licence and the company behind it are clear.
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